Why We Build: Facebook’s Connectivity Crisis Response Program


(intense music) (woman speaking in foreign language) (woman speaking in foreign language) – Migration is probably
the subject of our times. We’ve been having a
migration crisis from Syria, in the Mediterranean, but
the largest influx of people coming from one country
to another, currently, at this moment in the world,
is from Venezuela to Columbia. (woman speaking in foreign language) (man speaking in foreign language) (woman speaking in foreign language) – Columbia has received, in
the past year and a half, over 1 million migrants. We don’t have the ability to sell the structural causes of
this migration crisis. What we have to do is have
a comprehensive package of solutions for these migrants, and one of the solutions
is, of course, connectivity. Many of them might not have
what to eat in the next meal, but they do have a smart
phone in their pockets. (man speaking in foreign language) (woman speaking in foreign language) – People have different reasons
that they need connectivity. How do I get from point A to point B? What services are available? Where can I go find food? Where can I sleep for the night? (upbeat guitar music) – In a sense, I don’t know
that I would consider this volunteering, of course it’s voluntary, but it feels more like an obligation, or like a sort of moral duty. I can do this, there’s a need, I’m available, so I must do it. – NetHope is made up of
57 international NGOs, Mercy Corps, NRC, Ausvan,
Save the Children. When this happened,
Facebook stood up and said, “We’ve got people, we wanna help people,” so Facebook sent a team down to Bogota’ to work with NetHope to install networks. – [Jade] If you have a
hurricane or an earthquake and internet is gone,
we’d build connectivity where there isn’t anything. – My dad was a migrant
from Mexico to California, and when I heard about
the NetHope response for the Venezuelan migrant crisis, I immediately put my hand up to volunteer. – [Jade] Building a whole
network on the ground up means we walk in, we don’t know
what connectivity they have. Do they have internet? Is it fast enough to support
migrants coming through that maybe haven’t had
connectivity for days or weeks, so once we sort of analyze
the available internet, then we’ll install a
router, we’ll connect that to our wifi system, and
then wifi access points. – When we put in a network, we’re not just putting in connectivity. We’re putting in intrusion detection, we’re putting in malware protection. We’re protecting the people
that are on our networks that are probably the most vulnerable. (upbeat guitar music) The work we do is not
gonna solve the problems that are happening or the
cause of the problems. It’s going to help the people who are affected by those problems. They’re here on the ground,
no fault of their own. I’ve seen kids that, we
call it 1,000 foot stare, and then once connectivity comes, it’s something that’s familiar to them. It kinda gives them a reach
back to the communities, back to their families,
and give me a second. Sorry.
– No, no worry. (woman singing in foreign language) These are kinda the things
that still drive me, they still drive me today. (woman speaking in foreign language) (man speaking in foreign language) (intensifying guitar music)

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